🛍 Return Eligibility
We gladly accept returns of within 30 days of the shipment date.
Exchanges for the same item (style) are always free.
Please note: if your return is not received within 21 days, your exchange order will be canceled.
🚚 Shipping Costs
Customers pay only one shipping fee, including returns.
We do not charge any restocking fees.
🔁 Return Process
To initiate a return, you must provide a receipt or proof of purchase.
Please contact us first at info@soldbestus.com to start the return process.
❗ Damaged or Defective Products
We’re sorry to hear there’s an issue with your item. To help you quickly, please review the guidelines below.
What qualifies as a defective product:
A product is considered defective if it has a manufacturing or design flaw.
If you believe your is defective, please contact us at
📧 info@soldbestus.com
💳 Refund Process
Once we receive and inspect your returned item, we’ll notify you via email whether your refund is approved or denied.
If approved, the refund will be issued to your original payment method within a few business days.
🕒 Late or Missing Refunds
If you haven’t received your refund yet:
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Check your bank account again.
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Contact your credit card provider.
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Contact your bank.
If you've tried all of the above and still have not received your refund, please contact us at
📧 info@soldbestus.com
🔖 Promotional Items
Only regular-priced items are eligible for refunds.
Sale items are non-refundable unless defective or damaged.
🔄 Exchanges
We only replace items that are defective or damaged.
If you need to exchange for the same item, please email us at
📧 info@soldbestus.com
📦 Shipping for Returns
To return your item, please contact us first at info@soldbestus.com for return instructions.
Customers are responsible for the return shipping costs.
Shipping fees are non-refundable.
If the value of your return exceeds $59.99, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee receipt of your returned item.
⚠ Important Notice
Please do not send your purchase back to the manufacturer.
All returns must be handled directly through Everminted via info@soldbestus.com.